All orders purchased from X10.com may be returned within 30 days for a full refund. In order to return or exchange (under the warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). Email us at firstname.lastname@example.org
to obtain an RMA# from a representative.For orders purchased from a reseller, other than X10.com, we ask that you contact the seller directly for all warranty claims, returns or exchanges, under the warranty guidelines described below.All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization RMA# clearly printed on the outside of the package. Return requests must be made and the product must be received at our warehouse within 30 days of the RMA date. Any shipping and/or handling charges on the original order cannot be refunded. Any open non-defective merchandise returned will be charged a 15% restocking fee.X10.com is not responsible for shipping costs or damage on returned items. Units to be returned should be carefully packed. Any item that is not packed in an outer shipping carton will be refused and credit will not be issued. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since X10.com cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the Return Authorization Number (RMA#) clearly printed on the outside of the package.