WM100 Setup

What is a SOFT RESET?

This reset is done through the app. If reset through the app, your saved timers and devices, etc are still on your WM100 device and all we need to do is reconnect with the WM100. 
If prompted to reset through the app, this is the reset that would be performed.

What is a HARD RESET?

This is a factory reset and will return your WM100 to factory settings, deleting all your information on the WM100. This is done by holding down the SYNC button on the WM100 itself for 10-15 seconds. While holding the SYNC button, the LED will show a series of slow flashes, then fast flashes, then a return to a solid blue color.
If you did not do this reset (by holding down the SYNC button) then you likely did a soft reset.

How do I reconnect my WM100 once the servers are online if I did a SOFT RESET?

  1. Ensure the servers are back online by checking its Server Status
  2. Plug in your WM100 and ensure the LED on the unit is solid blue
  3. Open the app and choose the "Connect to existing HUB" option
  4. Scan the QR code when prompted and quickly plug back into power
  5. The QR code can be tricky, so if it does not work, please try again
  6. If you are unable to connect, you can try the other connection method (Connecting after a HARD RESET)

How do I reconnect my WM100 once the servers are online if I did a HARD RESET?

  1. Ensure the servers are back online by checking its Server Status
  2. Ensure your PHONE is on your networks 2.4ghz connection
  3. Plug in your WM100 and ensure the LED on the unit is solid blue
  4. Open the app and choose the "Set up a NEW HUB" option
  5. Scan the QR code when prompted and follow the onscreen instrucitons
  6. The APP should display the SSID network information of the network your phone is connected to. This should be the 2.4ghz network as your phone will pass this information to your WM100 HUB. If your 5ghz network is shown, please close out of the app, go to your settings on your phone and connect with your 2.4ghz network and retry setup.
  7. Enter your network password when prompted and complete setup.

Neither connection worked, how do I start over?

  1. Ensure the servers are back online by checking its Server Status
  2. Delete the X10 WiFi app from your device
  3. While plugged in, hold the SYNC button on the WM100 itself for 10-15 seconds. While holding the SYNC button, the LED will show a series of slow flashes, then fast flashes, then a return to a solid blue color. Once completed, your WM100 will return to factory settings.
  4. Unplug the WM100 from the wall after reset
  5. Unplug your router
  6. Completely power off your phone/device
  7. Turn back on your router and wait a couple minutes for the router to regain its internet connection
  8. Turn your phone/device back on
  9. Go to your phone/devices App Store and download the X10 WiFi App
  10. Ensure your PHONE is on your networks 2.4ghz connection
  11. Open the X10 WiFi app and choose the "setup new HUB" option and follow the on screen instructions
  12. The APP should display the SSID network information of the network your phone is connected to. This should be the 2.4ghz network as your phone will pass this information to your WM100 HUB. If your 5ghz network is shown, please close out of the app, go to your settings on your phone and connect with your 2.4ghz network and retry setup.
  13. Enter your network password when prompted and complete setup.