Shipping Charges
X10 offers shipping free of charge for all US orders of $59.99 and above (before tax and after applicable discounts or vouchers); US orders under $59.99 will be charged $7.95 for shipping and handling.

For any order within the continental US, shipping via FedEx Ground, FedEx 2nd Day Air and FedEx Standard Overnight is also available for an additional charge. Please Note: The time it takes to process your order by our Credit Card Department is the same for every shipping option. In most cases, orders are shipped one day after the order is placed. Orders placed Friday through Sunday are usually shipped on Monday.

For additional questions about your shipping options, please call X10 at 1-800-675-3044.

All orders shipped to Canadian addresses will be charged US$10 for shipping and US$15 for handling.

Carriers
Unless upgraded shipping is paid for, X10 orders within the continental US are shipped either FedEx SmartPost.

All orders to Alaska, Hawaii, US territories and APO/FPO addresses are shipped USPS Priority Mail.

Orders in Canada are shipped by Canada Post.

Oversize Televisions, LCD or Plasma Screen TVs and Monitors:
Oversize televisions (27 inches and larger), LCD or Plasma Screen TVs and Monitors may be shipped to physical addresses only in the continental United States and may not be returned at all. Be advised that the following responsibilities are yours upon taking delivery of your oversize television:

• You must carefully inspect the box your TV comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the oversize TV and we will credit your order.



• You must sign the shipper's release form (if you are an adult) to complete the delivery process. Your signature acknowledges that you understand this Special Return Policy, and the condition of the TV meets your expectations, and you understand that you cannot return the TV.



• After delivery, contact the manufacturer directly or check any applicable warranty you might have.

Returns
In the case of a return for refund, any shipping and/or handling charges on the original order will not be refunded. At our discretion, we may levee a restocking fee of 15% of the cost of items returned.

Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.

X10 is not responsible for return shipping costs or damage on returned items. Units to be returned should be packed carefully in their original packaging. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since X10 cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.