I enter my order number to register the program, but it doesn't work. What do I do?
Why can't I register WebView/MultiView?

In the registration screen you need to enter your product registration code. For almost all users this will be your order number with a "-1" added to the end of it. Make sure you enter the whole order number, including extensions, if any, like "-AB123" and then the "-1". Also make sure you are using the order number for the order that WebView or MultiView was on.

How do I access my picture from another computer using WebView?

There are two parts to sharing pictures using WebView. First, you need to start the WebView server on the computer where the images are captured. To do this, connect to the Internet, then run WebView and click on the "Start" button. This will connect to the MultiView Web Service on X10.com. Write down the 10 digit user key that appears in the WebView program.

To get the pictures from the remote computer, connect to the Internet, open your web browser and go to http://multiview.x10.com. Then enter the 10-digit ID and the password, if you set one on the server. This will connect you to your WebView server and show you the most recent four images. You can select older images by clicking on "View History" and selecting different times.

When I try to get my images, I get the error "Error Occured: Can't connect socket: Connection refused". What do I do?
I can't get to my images online. Help!

The most common reason for being unable to access images online is that the WebView server you are trying to connect to is not started, or has lost connection to the MultiView Web Service. If you can access the server, try stopping and then starting the server. If you enter the 10-digit key and your password, and the MultiView Web Service brings up the password screen again, then the password you entered is not correct. Check with the server PC (you may need to change the password again) and try again.

Will WebView work with my firewall or proxy server? How?

WebView will work through a firewall or proxy server. If you have closed ports for security, you can designate a port for the WebView server to use. Click on the "Settings" button in WebView and go to the "Advanced" tab in the settings dialog. Under "Internet Address" select "Fixed" under IP Port Number and enter the port you want to use. Make sure that you open this port up for traffic in and out on your firewall or proxy server. That's all there is to it.

Where does MultiView save my pictures? How can I access them?

By default, MultiView will save pictures in the "My Images" folder off the main directory of the hard drive where MultiView is installed "C:\My Images", for example, will be the location for most people. You can look access the images using the Windows Explorer, or from "My Computer" on your desktop. The images are stored in sub-folders by month, and are in the JPG format. You can copy them from there, send them in e-mail, or open them up in a photo editor.