X10.com Privacy and Security Questions
30+ years in business, online since 1996!
How safe is my information online?

How will my e-mail address be used?

What is our Privacy Policy?


30+ years in business, online since 1996!

In 1974, the roots of X10 sprang from a little engineering company in Scotland called Pico Electronics, Ltd. (Pico is now part of X10 Ltd.)

X10 was a founding member of the Home Automation and Networking Association, and is widely regarded as the founder of the Home Automation Industry. The first X10 products were introduced in 1978. Over the years X10 has developed and manufactured Home Automation products for GE, RCA, IBM, Philips, Magnavox, Gemini, Leviton, RadioShack, ATI, Black & Decker, and other big name consumer electronics companies. X10 is regarded as the De Facto standard for Home Automation.

In 1978 X10 was introduced to the American public, RadioShack being the first customer. Sears, Roebuck soon became our second customer.

Right from the beginning we intended that X10 products would be produced at low cost and in high volume to give the consumer the lowest price possible.

In 1988 X10 started manufacturing universal remotes for Universal Electronics, Inc. (UEI) under the One-For-All brand. We expanded this business to the point where we were manufacturing 1 million remotes a month. We now make remotes for many OEMs and have the best IR code library in the business. X10 are now one of the biggest manufacturers of universal remotes in the world.

In the 1989 we introduced the world’s first low-cost self-installed wireless security system - The SS5400. It was a breakthrough product for its time and there’s still nothing that compares to it for price-performance.

In 1995 we set up ORCA Monitoring Services in Seattle, Washington to handle the monitoring of our own security systems as well as those we sell to RadioShack and others. ORCA still exists but from it spun off a telemarketing company to sell X10 branded products, which later evolved into an Internet Marketing Company. On December 28, 1996, we began selling on the web with our one page www.X10.com site.

Today this division, X10 Wireless Technology, Inc. (www.x10.com), is growing at a staggering pace. We are selling over 130,000 items from 100's of different manufactures while adding more every day.

All trademarks mentioned are the property of their respective owners.

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How safe is my information online? 

All credit card information processed through X10.com is sent to us encrypted via a secure server. We are the only ones who can decode your information. Additionally we thoroughly investigate the validity of all credit cards to protect against fraud.  For your protection, all orders must pass our comprehensive fraud check and verification of your billing address before being shipped. 

Orders placed through X10.com are encrypted; using SSL Technology, information sent via the Internet is encrypted to protect access to communications and transactions.  It is important for you to guard against unauthorized access to your computer. Be sure to sign off when finished using a shared computer.

Phone orders also go through the same secure process when we place an order for you.

If you feel uncomfortable with buying online, you can always place an X10 order by phone.
Simply call: 1-800-675-3044.

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How will my e-mail address be used?

X10.com will not sell or rent your e-mail address. All e-mail addresses submitted to X10 with an order will automatically be added to our E-Newsletter Subscriber List. Your e-mail address is protected by X10.com and will not be sold or redistributed to other companies, except when required by the CAN-SPAM Act of 2003.

You may opt-out of receiving future emails or e-mail promotions by sending e-mail to remove@mail.x10.com. Place "remove" in the subject line, followed by the exact e-mail address you wish to be removed. To read the complete X10.com Privacy Policy, Click Here

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Privacy Policy.


Privacy Statement for X10.com
X10.com has created this privacy statement in order to demonstrate our company's commitment to privacy. The following discloses our information gathering and dissemination practices for all X10.com URL's.

Customer information is not sold or redistributed to any other parties outside X10.

Our site uses cookies to maintain shopping cart information, provide special offers, and to monitor the effectiveness of our marketing campaigns.

Our site makes use of an order form.
We collect visitor's contact information (billing, shipping and email address) as well as financial information (account or credit card numbers) with the purpose of processing and shipping orders as well as promoting company specials to our customers.

E-mail Newsletters and Buyer's Alert:
By submitting your e-mail address to X10, either through an X10 contest, promotion, information, support, or other form, your e-mail address will automatically be added to our E-Newsletter Subscriber List.

Your e-mail address is protected by X10.com and will not be sold or redistributed to other companies, except when required by the CAN-SPAM Act of 2003.

You may opt-out of receiving future emails or e-mail promotions by sending e-mail to remove@mail.x10.com. Place "remove" in the subject line, followed by the exact e-mail address you wish to be removed. We will remove this address from our list. If you choose to opt-out of future email, X10 is obligated by federal law to circulate your email address to other list owners with whom X10 places advertisements.

Please be aware that while the intention is to remove your email address from receiving X10 emails, X10 cannot guarantee how your email address will be used by any outside party.

Please allow 1 business day to be removed from the list.

Note: From time to time, we get requests to be removed off our list, and people continue to receive our E-Newsletter. This usually happens when the e-mail address you are asking to be removed is different from the e-mail address on our list.

If you have asked to be removed several times and followed the directions carefully, and still get the E-Newsletter, please send your name and e-mail address to webmaster@mail.x10.com. Please write in the subject box; "still receiving e-mails, please research my name." We will do everything we can to remove your e-mail address.

E-mail Newsletter Usage.
We periodically (sometimes daily or weekly) send E-mail Newsletters to our customers and site visitors with special offers and exciting news about new products.

FREE Product Offers.
X10 FREE product offers are limited to new customers residing in the U.S. and are limited to one per household.
Free product offers may not be combined.
Any household that has received any prior free product offer from X10 is not eligible for this offer.
This limited time offer may end without notice and is only available while supplies last.
Customer is responsible for all shipping charges.

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