Underlying the ORCA mission is a commitment to customers. ORCA provides world-class telephone and e-mail service to customers through its Customer Support Center. The Support Center operates twenty-four hours a day, seven days a week to give customers access to alarm information, product support and monitoring services. ORCA's Customer Security Specialists are extensively trained both in the classroom and on the job, and undergo certification that exceeds industry standards.

ORCA is an active participant in the security industry, working with government, industry and public interest  organizations to improve crime prevention, security awareness and industry standards. Towards these goals, ORCA is a member of the National Burglar and Fire Alarm Association, the Security Industry Association and the Home Automation Association.

X10 Users

The following screens will take you through the steps you need to follow to sign up with ORCA Monitoring Services. You have two options:

Paper Option Provide payment information online, then download the forms that tell us how you want to use ORCA's service. You fill them out and send or fax them to us.

Electronic Option All online! Use payment processing, then fill out an online form that gives us your monitoring information. We'll send you the paperwork to sign.

IMPORTANT: Monitoring Services will not begin and ORCA will have no obligation to notify the police or people on your emergency contact list until we have received, PROCESSED AND APPROVED (1) a COMPLETE copy of the Monitoring Agreement signed by you; (2) payment for monitoring service; and (3) test signals from your alarm system. In the event of our disapproval, our only obligation is to refund you any advance payment you have paid to us for monitoring.

Why alarm monitoring? There’s more to protecting your home than just buying an alarm system. Security experts recommend three lines of defense against burglary. The first of these is automatic lighting control that makes your home look occupied. Your X-10 compatible alarm system has this feature built right in – it turns lights and appliances on and off to make your home look lived in. The next line of defense is a piercing siren and flashing lights that scare away burglars and attract attention to your home. Your security system does this also, alerting neighbors and making it easier for police to identify your home. The third step in protecting your home is 24-hour monitoring for rapid emergency response. If your alarm goes off, you can’t rely upon neighbors to call police. That’s why a professionally monitored security system is so important. Only professional monitoring can guarantee that police will be alerted when an alarm is triggered, and only professional monitoring ensures that you will be notified in an emergency. How it works When an alarm is triggered, your security system automatically dials ORCA’s central monitoring station and sends a digitally encoded message notifying the station of an alarm at your home. ORCA’s 24-hour monitoring staff will then notify your local police that a possible break-in has occurred. After alerting authorities, ORCA can call your office, a neighbor or family member, your pager or any number you specify when you sign up for service. ORCA calls each of the contact numbers on your list so that you are notified of a possible emergency.	90% of police believe that monitored home security systems deter burglaries and increase the likelihood that burglars are caught. – Survey conduct by STAT Resources
	Homes without security systems lose four times more personal property and are subject to more damage than homes protected by monitored security systems.

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