NEW YORK, July 26
(Reuters) - Are pop-under ads, which open new Web
browsing windows that promote companies like X10
Wireless Technology, too annoying to be effective?
According to research
firm Jupiter Media Metrix Inc the X10 ads reach a
third of global Web users, but few users actually buy
the wireless cameras and other products being
advertised.
Nearly two-thirds of
people who see X10's inescapable ads close the browsing
window within 20 seconds, according to a Jupiter study
released on Thursday.
"Such a dramatic
drop-off rate is pretty compelling evidence consumers
are getting annoyed," said Jupiter analyst Marissa
Gluck.
The study found that
the number of users who enter a secure Web-browsing mode
from X10's ads -- indicating they are about to use a
credit card -- is infinitesimal, smaller than the margin
of error.
While Web users could
once ignore banner ads online like drivers averting
their eyes from highway billboards, the new pop-up ads
may require the online equivalent of a television remote
control.
"Consumers may sit
through a couple of ads they find entertaining,"
Gluck said, "But it's like when Crazy Eddie comes
on screaming on TV -- they'll change the channel."
Web advertisers may
shoot themselves in the foot with the ads, Gluck warned,
as consumers become increasingly annoyed with ads they
cannot escape.
"The data implies
that advertisers may be buildingawareness, but they're
not building affinity," she said.
Consumer annoyance
aside -- Gluck said one irate Web user tracked her down
and demanded to know how to stop X10's pop-under ads --
the Web sites that make money from the ads are unlikely
to cut off a lucrative source of funds amid an
advertising slowdown.
"When this
opportunity came to us, we weighed it against what we
wanted to achieve in diversifying our ad formats, and it
seemed to be a good choice," said Christine Mohan
of the New York Times Co, one of the most prominent
content sites to display X10's ads.
"We've had some
negative comments, but nothing disproportionate to
anything new we've launched," she said.
X10's sky-high Jupiter
rating -- the firm ranked it the fourth-most visited Web
site in June, ahead of well-known names like eBay
and TerraLycos -- is not without controversy.
Rival research firm
Neilson/Net Ratings does not include pop-up ads in its
measurements. But Jupiter says it is trying to
objectively report the Web user's experience.
And barring a "major
outcry" from consumers, Gluck said, pop-under ads
are likely here to stay.