1. Was your question answered?
Yes
No

2. Overall how satisfied were you with your Online Help Representative?

3. Please indicate the item(s) that most affected your satisfaction level. (Select all that apply)
Got correct answer right away.
Better than calling a 1-800# or using email.
Chat format hard to follow.
My question wasn't answered but referred to other forms of support.
My question wasn't answered.
My Online Sales Consultant was courteous.
My Online Sales Consultant was not courteous.

4. Following your chat with your Online Help Representative do you plan to (or did you) purchase an X10 product?
Yes, from the X10 web site
Yes, using the 800#
Undecided

5. If you selected "Undecided" about an X10 purchase or chose not to purchase an X10 product, please let us know why. (Select the reason that most applies to your decision.)
The product I looked at didn't have the features I wanted.
I couldn't find the product I wanted.
The delivery time is too long.
I want to try the product out before I purchase.
The price of the product.
I prefer a competitor's product.
Other (If you select "other" please provide your reason in the comments box blow.)

6. Please provide us with any other comments you would like to add:

Thank you for contacting X10.com. We appreciate your feedback. We constantly seek to improve our service.